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Troubleshooting
Repair Centre
Troubleshooting
The European Support Centre is a resource designed to offer a high level of product support for Nikon users. By visiting www.nikon.co.uk/support, you can keep up-to-date with the latest product information, seek general advice on digital photography and products, download latest firmware or software updates and find tips and answers to frequently asked questions.
If you are unsure whether your camera is functioning correctly you may find that there is an FAQ on this site that puts your mind at rest, or helps to explain why your camera is behaving as it is. If your question is not answered by the FAQs, you can also use the “Ask a Question” facility to forward a question to our support team. You can even attach sample images and other files that may help us to resolve your enquiry.
Below are a few examples of the FAQs that can be found on the Support site. They have been chosen as they describe issues that are sometimes mistaken for faults. It may be that by reading the below, or by visiting the site, you are able to save your camera from an unnecessary trip to the repair centre!
If you are unsure whether your camera is functioning correctly you may find that there is an FAQ on this site that puts your mind at rest, or helps to explain why your camera is behaving as it is. If your question is not answered by the FAQs, you can also use the “Ask a Question” facility to forward a question to our support team. You can even attach sample images and other files that may help us to resolve your enquiry.
Below are a few examples of the FAQs that can be found on the Support site. They have been chosen as they describe issues that are sometimes mistaken for faults. It may be that by reading the below, or by visiting the site, you are able to save your camera from an unnecessary trip to the repair centre!
Common Questions
COOLPIX troubleshooting guide
For a handy Coolpix troubleshooting guide, check out this
list of issues
before you contact your Nikon dealer or Nikon repair department.
White circles appearing on flash photographs
Circular patterns caused by airborne dust particles which reflect light from the camera's built-in flash. Click here to find out more.
The camera makes a continuous “chattering” noise
Note that to achieve rapid and accurate focus, the lenses of some COOLPIX cameras make continuous minor adjustments to the focus position as the subject in front of the camera changes. Click here to find out more.
The sound of the focus mechanism can be heard on movies
During playback of a movie recorded using the COOLPIX's movie mode, users may notice a clicking/chattering sound in the audio track of the movie. This sound is normal and does not indicate a problem with the camera. Click here to find out more.
Images on the monitor are difficult to see in bright light
Images are displayed on COOLPIX camera LCD monitors using a backlight illumination system, the strength of the backlight is limited to conserve battery power. Click here to find out more.
Black or grey marks are appearing on the light areas of my images
Under certain conditions dirt or dust may appear on photographs taken with Digital SLR cameras. It can be identified as small dark spots on the picture. Click here to find out more.
Some pixels on my camera’s LCD monitor are black or always lit
The monitor or electronic viewfinder of digital cameras may contain pixels that are always lit or that do not light. Click here to find out more.
Fine Line Visible in Viewfinder
Due to the characteristics of the viewfinder display on some film and digital SLR cameras, you may notice a fine line extending from the selected focus area to the edge of the focusing screen. Click here to find out more.
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