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Send For Repair
Repairs
How to send your Nikon product for repair.
Sending a Nikon product for repair
1. Make a note of the product’s name and its serial number – help in locating such can be found on the following FAQ.
Keep this information safe, as it may be required later to track your repair. Search our authorised repair section to find out where you will need to send your camera.
2. We would strongly recommend that you download and complete our repair form to return with your product. This will give us all the information that we will require to process the request for repair as quickly as possible. Alternatively, please ensure that you enclose a covering letter that includes your contact information and a clear description of the problem that you are having. If applicable, please also include sample images that help to illustrate the phenomenon you are experiencing.
3. If you are making a claim under the terms of our warranty, please ensure that you include a copy of your proof of purchase (receipt, sales invoice) and worldwide or European warranty slip. Otherwise, please indicate whether or not you require us to provide an estimate of the costs involved before we carry out the repair. Please be aware that a nominal charge may apply if an estimate is requested but later declined.
4. We recommend that you remove all accessories and peripherals that are not relevant to the repair.
5. Ensure that the product is well packed to ensure that it is sufficiently protected during transit to the repair centre. We would strongly recommend that you insure the package against loss or damage. Nikon UK cannot accept liability for any loss or damage that occurs in transit to our repair centre.
1. Make a note of the product’s name and its serial number – help in locating such can be found on the following FAQ.
Keep this information safe, as it may be required later to track your repair. Search our authorised repair section to find out where you will need to send your camera.
2. We would strongly recommend that you download and complete our repair form to return with your product. This will give us all the information that we will require to process the request for repair as quickly as possible. Alternatively, please ensure that you enclose a covering letter that includes your contact information and a clear description of the problem that you are having. If applicable, please also include sample images that help to illustrate the phenomenon you are experiencing.
3. If you are making a claim under the terms of our warranty, please ensure that you include a copy of your proof of purchase (receipt, sales invoice) and worldwide or European warranty slip. Otherwise, please indicate whether or not you require us to provide an estimate of the costs involved before we carry out the repair. Please be aware that a nominal charge may apply if an estimate is requested but later declined.
4. We recommend that you remove all accessories and peripherals that are not relevant to the repair.
5. Ensure that the product is well packed to ensure that it is sufficiently protected during transit to the repair centre. We would strongly recommend that you insure the package against loss or damage. Nikon UK cannot accept liability for any loss or damage that occurs in transit to our repair centre.
What happens next?
Your equipment will be booked in to our service system as soon as possible after arriving on our premises. This process will produce an acknowledgement that will be sent to you by post, and also via e-mail if you have requested it (this service is subject to availability). Each repair will have a unique job number, also known as a “request ID”. Use this number to check on the status of the repair, either by telephone, or using our on-line
tracking facility. This facility can also be used to proceed with or decline an estimate, to make payment or to check despatch details.
The acknowledgement should list everything we have received – those items requiring repair and any accessories or peripherals. We would advise that you check this list to ensure it includes everything that you believe was sent and that you inform us of any discrepancies as soon as possible. We are unable to accept claims for unreturned items if we have no record that they were received. The acknowledgement will also include a précis of your description of the fault, or your service requirements.
If you are making a claim under the terms of the Nikon warranty we will inspect the accompanying documents to ensure they comply with our terms. If they are not present, the repair will be suspended until they have been received. If it is evident at that stage that the equipment and/or its documents do not meet with our warranty terms we will advise you that the repair cost will be estimated. Acceptance of a claim under warranty is always subject to examination.
For chargeable repairs an estimate will be produced, if requested, before any work is carried out. If the product falls into our fixed/standard repair price scheme this charge will be indicated on the acknowledgement, otherwise, an estimate based on examination by a technician will be forwarded, usually within 7 working days.
As an alternative to the tracking site, estimates may be proceeded or declined by telephone on 0871 2001960, faxed to 020 8541 4590 , or by post to the Service Dept at the Nikon UK address. We would recommend that payment, or payment card details, are given at this stage to save time once the repair is complete. We accept payment by cheque (payable to Nikon UK Ltd), Visa, Mastercard, Switch/Maestro or American Express. If the repair is collected we also accept payment by cash and Electron cards.
Once completed, the repair will be despatched if no further payment is required. Otherwise, an invoice will be sent and the goods will remain on our premises until payment is received. If we do not receive payment within 6 months of the repair we reserve the right to dispose of the goods as we see fit.
Please visit our repair tracking site at any stage of the repair to check its status, to proceed or decline an estimate, to make payment or to find details regarding the despatch.
The acknowledgement should list everything we have received – those items requiring repair and any accessories or peripherals. We would advise that you check this list to ensure it includes everything that you believe was sent and that you inform us of any discrepancies as soon as possible. We are unable to accept claims for unreturned items if we have no record that they were received. The acknowledgement will also include a précis of your description of the fault, or your service requirements.
If you are making a claim under the terms of the Nikon warranty we will inspect the accompanying documents to ensure they comply with our terms. If they are not present, the repair will be suspended until they have been received. If it is evident at that stage that the equipment and/or its documents do not meet with our warranty terms we will advise you that the repair cost will be estimated. Acceptance of a claim under warranty is always subject to examination.
For chargeable repairs an estimate will be produced, if requested, before any work is carried out. If the product falls into our fixed/standard repair price scheme this charge will be indicated on the acknowledgement, otherwise, an estimate based on examination by a technician will be forwarded, usually within 7 working days.
As an alternative to the tracking site, estimates may be proceeded or declined by telephone on 0871 2001960, faxed to 020 8541 4590 , or by post to the Service Dept at the Nikon UK address. We would recommend that payment, or payment card details, are given at this stage to save time once the repair is complete. We accept payment by cheque (payable to Nikon UK Ltd), Visa, Mastercard, Switch/Maestro or American Express. If the repair is collected we also accept payment by cash and Electron cards.
Once completed, the repair will be despatched if no further payment is required. Otherwise, an invoice will be sent and the goods will remain on our premises until payment is received. If we do not receive payment within 6 months of the repair we reserve the right to dispose of the goods as we see fit.
Please visit our repair tracking site at any stage of the repair to check its status, to proceed or decline an estimate, to make payment or to find details regarding the despatch.
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