If you have been unable to resolve the issue you are experiencing using the Support & Downloads section of our website and need to return your equipment to us for examination or repair, please choose one of the following options:
UK customers can use our free return service. Click here and follow the instructions to register your product online, print the returns label, attach it to the outside of the packaging and take to your local Post Office.
Download and complete our manual repair form, include as much information as possible about the issue you are experiencing and any relevant documentation to help us with a diagnosis, print and send to Nikon UK at the address below:
Nikon UK Service Department
380 Richmond Road
We strongly recommend that you insure the package against loss or damage; Nikon UK cannot accept liability for any loss or damage that occurs in transit to our repair centre.
Send your equipment to Nikon UK through your local retailer or send it to one of our Authorised Service Centres. Please note these centres are independent of Nikon UK and you may want to check their processes before parting with your equipment.
Make a note of the product’s name and serial number for future reference
Any warranty claims must be accompanied by a copy of the Proof of Purchase and the Warranty card, otherwise the repair will be suspended until the valid documentation is received. Click here to view the Nikon UK Service Terms & Conditions.
Please ensure all items sent are packaged sufficiently to protect against damage during transit -click here to find out further information.
Only send accessories with the equipment if they are relevant to the repair
If the reason for sending your equipment is related to image quality, please include example images on an SD card or CD to help us to investigate.
If you have any questions about this or any other services we can offer, please contact us. Once your equipment has been received at Nikon UK, we will send out an acknowledgement advising you of the repair situation, which can then be tracked online.