If you have been unable to resolve the issue you are experiencing using the Support & Downloads section of our website and need to return your equipment to us for examination or repair, please choose one of the following options:
UK customers can use our free return service. Click here and follow the instructions to register your product online, print the returns label, attach it to the outside of the packaging and take to your local Post Office.
Download and complete our manual repair form, include as much information as possible about the issue you are experiencing and any relevant documentation to help us with a diagnosis, print and send to Nikon UK at the address below:
Nikon UK Service Department
380 Richmond Road
We strongly recommend that you insure the package against loss or damage; Nikon UK cannot accept liability for any loss or damage that occurs in transit to our repair centre.
Send your equipment to Nikon UK through your local retailer or send it to one of our Authorised Service Centres. Please note these centres are independent of Nikon UK and you may want to check their processes before parting with your equipment.
Make a note of the product’s name and serial number for future reference
Any warranty claims must be accompanied by a copy of the Proof of Purchase and the Warranty card, otherwise the repair will be suspended until the valid documentation is received. Click here to view the Nikon UK Service Terms & Conditions.
Please ensure all items sent are packaged sufficiently to protect against damage during transit -click here to find out further information.
Only send accessories with the equipment if they are relevant to the repair
If the reason for sending your equipment is related to image quality, please include example images on an SD card or CD to help us to investigate.
If you have any questions about this or any other services we can offer, please contact us. Once your equipment has been received at Nikon UK, we will send out an acknowledgement advising you of the repair situation, which can then be tracked online.
Most retailers will be more than happy to handle the repair for you and this may be the easiest option, particularly if the item is still within the period of warranty. However, please be aware that if outside the warranty period the dealer will make his own arrangements regarding where the camera will be sent and we cannot comment on repairs carried out by other repairers, or any charges made by the dealer, regardless of the repair agent they have used.
If you are based in the UK and would like to send the camera to Nikon UK you can register your repair online and make use of our free return service through the post office.
If you would like to return your camera to the dealer from whom it was purchased, they should send it to Nikon UK for repair at no cost to yourself. Once completed, we will return a warranty repair to any UK or Ireland address at our expense.
Alternatively, you can send the camera to Nikon UK directly with a completed manual repair form, however please be aware that in choosing this option you will be liable for the postage costs incurred.
If you send your equipment using our free return service, you will be given an ‘RN’ number which is the reference number (Request ID) for your repair.
For the other methods available, you will be issued with a reference number via post or e-mail once the item has been booked into our system.
Please make a note of the item’s serial number before sending. This can be used to trace the item in the case of any enquiry before the acknowledgement is received.
Yes, there are several Nikon Authorised repairers across the UK and one in Ireland. Technicians at these facilities are Nikon trained, and can also carry out warranty repairs. However, these repairers are completely independent from Nikon and we would suggest contacting them for details of their policies, procedures and repair pricing structures.
Yes, but we will charge an appropriate charge for return of the camera, regardless or whether or not the camera is covered by the terms of the warranty. It may be preferable to return the equipment to a service agent in, or near, your country of residence. Please see our worldwide offices and distributors - you should find one well-placed to provide details of repair agents in your area.
Yes, but repairs will be chargeable.
Not as such, but if an estimate is requested and later declined, a refusal fee of £6.50 may be incurred (plus vat & return carriage charges of £5.95). The refusal charge will not apply if the camera is estimated based on our standard/fixed pricing scheme, but return carriage as above will be charged in these cases.
Most of our compact cameras are covered by a standard/fixed pricing scheme, details of which can be obtained by contacting our service department. For other types of equipment, estimates will be based upon examination only. We reserve the right to provide a re-estimate later, should further examination deem this to be necessary. No refusal charge will be incurred if a re-estimate is declined.
In most cases items are returned by courier for next day delivery. The equipment will be insured for transit and a signature will be required on delivery. Unfortunately we are unable to specify a time for the delivery.
You can pay for your repair using either of the following methods:
Credit or debit Card
- Login online using your Request ID and Customer number at www.nikon.co.uk/trackrepair
- Click on ‘Pay Invoice’ and follow the instructions to make payment via Paypal using your credit or debit card. Unfortunately we cannot currently accept AMEX payments online.
- Alternatively you can contact us on 0330 123 0928 (Option 3) and we will be happy to take a payment over the phone. Please note that AMEX cards can be used for telephone payments.
BACS (Bank Transfers)
- You are also able to pay for you repair using BACS (bank transfer)
- For more information on how to pay by BACS please contact our Service Support team on 0330 123 0928 (option 3)
Cash and Cheques
- Unfortunately we are no longer able to accept cash or cheque payments. Please accept our apologies for any inconvenience this may cause.